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Customer Assistance

Information or product warnings

The questions most frequently asked about our products:

  • Where can I buy FILA products?
    FILA products are sold in the best floor material, hardware, paint and DIY stores. Click here to find your nearest sales point.
  • Where can I find info about your products?
    On each product page you can download an info sheet giving all the relative technical and safety details or watch a tutorial video. If you cannot find the product you are looking for on our website, contact us.
  • How do I know if a product is available in store?
    You can check availability of products directly from our sales point search page by selecting the product you want to buy. If you cannot find the product you are looking for, contact us.
  • How do I know how much a product costs?
    Fila recommends prices for its retailers, it does not set them. For this reason, we recommend you ask your retailer for the price of the product you are interested in, because it could be on special offer and therefore vary from store to store.
  • Can I buy the products on line?
    Many FILA retailers also have an e-commerce site. All you need to do is search the web. Warning! Only buy from reliable sites and before purchase always check the sales and delivery conditions carefully.

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To marketing activities:
To carry out marketing activities though the subscription to our newsletters or through the sending of e-mails and/or automatic messages and/or by phone for commercial offers and initiatives relevant to FILA products or services, as well as for the performance of market research or other customer satisfaction initiatives promoted by the Data Controller.

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To profiling activities:
To personalise our commercial offers and initiatives towards you based on your specific needs, preferences, commercial inclinations.

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